Terms & Conditions

PROPERTY RESERVATION

Your reservation will be confirmed once we received the payment of your stay paid by credit card through our secure payment system. After payment is confirmed, you will receive instantly a confirmation email which contains the lease contract to be signed and all your booking details (exact location of the apartment, contacts details, balance due and all other arrival and departure instructions).

PAYMENTS INFORMATION

The payment must be paid by credit card through our secure payment system on our website or one of our partners.

Only in exceptional circumstances, payment can also be made via bank transfer provided that:

  1. The payment amount is received to our bank account within 7 days before the rental starts
  2. We are notified in writing once the payment via bank transfer is done
  3. Bank charges are at the expense of the guest

DAMAGE DEPOSIT

A damage deposit, as a guarantee for the apartment and its contents, is required by the client during the check-in to cover any possible damage. It represents about 300 and 500€ for an apartment or 1500 and 4000€ for a House or a villa.

Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your party will be deducted from your damage deposit. You will also be liable for any excess damages.

The amount of the damage deposit will be managed by credit card imprint during the check-in. This imprint will be canceled between 4 to 7 days following the date of departure if no damages occur to the property.

CANCELLATION POLICY

Requests for changes or cancellations to an existing reservation will only be accepted by email. Any requests made by phone won’t be accepted.

In case of cancellation 30% will be charged

If cancellation occurs 7 days prior to arrival, 50% of the total amount will be charged

Any changes in the dates or apartment will be considered as a new reservation request and will be subject to the cancellation policy.

Holiday cancellation insurance is highly recommended.

If Bordeaux Locations cannot provide the guest with the apartment they booked due to events beyond our control, even after receiving the email of confirmation, and cannot substitute an accommodation of equal or greater value than the one specified in the reservation, the client will be reimbursed as follows:

YOUR CONTACTS DURING YOUR STAY

In the confirmation email mentioned above, you will find the name and contact number of your Hôte, the person who will welcome you, show you the details of the apartment and give you the keys.

In order to plan your check in, please let your Hôte know well in advance of your expected arrival time; knowing that your Hôte will also have your contact number and email address in case of he needs to get in touch with you directly.

YOUR ARRIVAL

Please note it is very important to provide well in advance your accurate time of arrival to your Hôte, so he will be able to secure his availability for your check-in. If not, your check-in will be delayed and you will have to wait until your Hôte arrives.

On the day of arrival, you will have to contact your Hôte at least 1 hour before arrival at your destination city or after the landing of your flight to make sure you are on time and inform your Hôte to make his way to the rental apartment.

Apartments are available for check in from 3pm to 9pm. If the guest requests an earlier check-in, we will try as much as we can to satisfy his request.

For check-in after 9pm, an additional cost of 15€ per hour will be invoiced on top of your rental price.

YOUR DEPARTURE

Check out time has to be planned with your Hôte at your arrival in the apartment during the check in, knowing that you have to leave the apartment between 8am and 10am.

Please note that leaving after 10.00am without prior authorisation will be penalised about 40 euros.

If you require a later departure, please ask your Hôte when you check-in if this is possible. We will try to accommodate you if the next arrival is not early the same day. If it is possible, you will be able to stay in the apartment until 5pm, paying 50% of the rental cost per night. Any departures after 6pm will be subject to an extra charge corresponding to the full price per night.

On the day of your departure, your Hôte will meet you at the arranged hour to inspect the apartment and receive back the keys.

PROPERTY CLEANING

The cleaning service will be performed prior to your arrival.

On the departure day, the customer is obliged to leave the apartment in a reasonable state. If all wastes are not correctly disposed of, dishes are not washed, or if the apartment is not tidied, an extra cleaning fee of 50€ will be charged to the guest.

GUESTS IDENTITY

The client should inform Bordeaux Locations about the number and the identity of the guests in the booking and should comply with the following rules:

Without Bordeaux Locations agreement, only those persons indicated in the reservation made by the client will enter into the property.

The number of clients should not exceed the number assigned, except for in the case of infants under the age of two.

Pets are not allowed unless Bordeaux Locations permission.

In case of failing the current terms and conditions, Bordeaux Locations reserves the right to ask the clients to leave the apartment without any compensation.

CONDUCT IN PROPERTIES

Clients are obliged to respect the neighbours of the property and keep noise down during the entire stay, especially between 9pm and 9am. Therefore, loud music and parties are strictly prohibited. In case of complaints, you may be immediately removed from the apartment regardless of the time, day or night.

By signing the lease contract, the client accepts all these conditions on behalf of themselves and each of their articles. In case of unsuitable and incorrect manner, Bordeaux Locations reserves the right to ask the client to leave the apartment without any compensation. The client will lose all payments made including the apartment rental and the damage deposit.

RESPONSIBILITIES

Neither the owner nor Bordeaux Locations will be held responsible for any direct or indirect damages in the apartment as consequence of use by the client. This includes damages, insurance, loss due to fire, theft, and misconduct.

In case of failing to comply with the aforementioned Terms and Conditions, Bordeaux Locations reserves the right to ask the client to leave the apartment without any compensation